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Frequently Asked Questions
Why are See The Big Picture Cables so cheap? Are they as high quality as the chain stores?
Answer: Yes, the cables we sell are as good or better in many cases. The build quality, construction, materials and reliability is often times superior to those typically found in retail stores. We back them with a life time warranty.
There are many reasons why we can bring you such great value. The main reasons would be as follows. We work directly with factories and large distributors. Retail stores and national brand products have much more overhead including, nationwide networks of stores, distribution warehouses, large commissioned sales staffs, advertising budgets, packaging, etc. But the main reason would be mark up. Most large retail stores utilize the "Loss Leader" model of sales. They advertise high-ticket items at great prices leaving them with little to no margin. They make up that margin with all the add-on items they can sell you such as; extended warranties, batteries, cases and cables. They sell these items with a very high mark up.
Why is the competition charging so much more for HDMI cables and home theater equipment?
Answer: There are two good reasons that I can think of to answer this question.
1) There is a common misconception that you always get what you pay for and therefore; more expensive cables provide a superior image and are of top notch build quality. As I stroll through various chain stores, I hear customers trying their best to justify the higher price tags for various cables and home theater equipment.
2) Because they can. Often times customers don’t take the time to do research. In the fast paced world we live in, customers trust packaging and sales representatives to provide unbiased information. Naturally, this is not usually 100% accurate and identical if not higher quality products can be had for as much as 75-80% less money.
Are your HDMI cables certified?
Answer: Yes our cables are HDMI certified and have met all of the requirements for their respective specs. For example, HDMI v1.3 , v1.3a etc. A great resource is http://www.hdmi.org/learningcenter/faq.aspx
How will I know if I’m getting the best possible signal from your HD cables?
Answer: Typically, if there is any failure in high definition cables such as Component, DVI, and HDMI typically either work or not. Only in longer runs (roughly 40+ feet) is it possible to see signal issues. In the case of longer runs, we recommend equalizers and signal boosters to maintain the integrity of the digital signal over the entire length of the cable. HDMI cables are fully digital and carry a signal of 0’s, & 1’s etc. The problem is not interference in a cable as much as signal strength over the run.
“You need to be careful when looking at cables that run 5 meters or longer. At these lengths, the manufacturing quality of cables has everything to do with whether or not they will work at longer lengths. For very long cabling needs, there are cable extender products that effectively boost the signal and extend the effective cable length. In addition, some HDTVs are designed with HDMI electronics that have greater sensitivity and active equalizer technology to accommodate longer cable lengths. In all cases, make sure you look at products that have the HDMI logo on them. This ensures that the product has been tested at one of the HDMI Authorized Testing Centers and meets the HDMI specification.”
Source: http://www1.electronichouse.com/info/specials/hdmi_basics.html
What if I buy a cable from your store and it doesn’t work?
Answer: We sell literally 1000’s of cables each month. Rarely do we need to exchange our cables. In the event that the cable has failed, we can exchange it for you and ship a replacement. (Please see our “Shipping and Returns” policy under the “Customer Care” tab on our homepage)
I have not received any confirmation of shipment and/or delivery , what is going on?
Answer: This question has come up more and more often. The reason is almost 99% of the time due to spam filters deleting our emails. Many customers believe that our prices are so low we must be scamming them. Especially when they don’t have any communication, due to a spam filter deleting or blocking our emails. Make sure to check your junk mail folders. Not only for important updates from www.seethebigpicture.net but also other important messages that you may be missing. Also, feel free to read our Gmail feedback as well as our “feedback” section located on our homepage. The are “cut and paste” previous customer testimonials.
Do you price match?
Answer: Currently www.seethebigpicture.net does not price match with competitors except for large purchase orders. We try to make our pricing as fair as possible with little markup on most items. We also offer top quality customer service, which is knowledgeable, polite, and friendly.
I see some manufacturer’s advertise thicker cables and extra shielding. Does this mean that your HD cables are lacking this and will lose signal quality?
Answer: Steve Venuti of HDMI licensing L.L.C.:
"Fatter cables do not necessarily mean better signals. Previously, fat cables were deemed superior because the copper was thicker and the cables carried more shielding. Additional shielding reduced the likelihood of interference between the copper strands, which led to a better signal. In the world of digital cables, there's no need for shielding since there is no possibility of interference within a cable. As for the thickness of copper, however, thicker copper will be able to extend the length of a digital signal, but for shorter cable lengths (two meters and under), there is no need for overly thick copper strands. In fact, thicker cables can sometimes be problematic since they are less flexible to bend around sharp corners and the increased weight can cause them to fall out of vertically mounted connectors."
Source: http://www1.electronichouse.com/info/specials/hdmi_basics.html
What type of connectors do I need? There’s so many it’s confusing.
Answer: We understand that the world of HD can be confusing. Some of the best information available is seen on the HD Guru website from the Discovery Channel. This virtual HD Setup Guide is extremely helpful!
http://dhd.discovery.com/convergence/hdguru/hdguru.html?dcitc=w99-514-ah-0067 After you follow
the link by clicking , click "Enter" and then "HD SetUp" for a
detailed virtual HD Setup.
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